Implementation typically takes 2-4 weeks depending on your school size and requirements. Our dedicated onboarding team will guide you through the entire process, including data migration, staff training, and system customization. We ensure a smooth transition with minimal disruption to your daily operations.

Absolutely! We use bank-level encryption (256-bit SSL) to protect all your data. Our servers are hosted on secure cloud infrastructure with regular backups, 99.9% uptime guarantee, and compliance with international data protection regulations including GDPR and local privacy laws. We also provide role-based access controls to ensure only authorized personnel can access sensitive information.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. During the trial period, our support team will be available to help you explore the platform, import sample data, and understand how it fits your school's needs. You can also schedule a personalized demo with our product specialists.

Yes, comprehensive training is included with all our plans! We provide live training sessions for your administrative staff, teachers, and other users. Additionally, we offer video tutorials, detailed documentation, and ongoing support. Our Professional and Enterprise plans include unlimited training sessions and dedicated account managers.

Yes! We provide dedicated mobile apps and web portals for parents. They can view their child's attendance, grades, homework, fee status, and school announcements in real-time. Parents also receive instant notifications via SMS and push notifications for important updates. The parent portal is available in multiple languages for better accessibility.

Absolutely! Our platform is fully responsive and works seamlessly on all devices - desktops, tablets, and smartphones. We also provide native mobile apps for both iOS and Android for teachers, students, and parents. The mobile apps support offline mode, allowing users to access certain features even without internet connectivity.

We offer multiple support channels to assist you: Email support for all plans, live chat support for Professional and Enterprise plans, 24/7 phone support for Enterprise customers, dedicated account manager for Enterprise, comprehensive knowledge base and video tutorials, and a community forum. Our average response time is under 2 hours for priority issues.

Yes! Our system is highly customizable. You can add your school logo, colors, and branding. Professional and Enterprise plans include custom report builders, custom fields for student and staff records, configurable workflows, and integration capabilities. Enterprise customers can also request custom features and integrations through our API.

We hope you won't want to cancel, but if you do, there are no long-term contracts or cancellation fees. You can cancel anytime with 30 days notice. Before cancellation, you can export all your data in standard formats (CSV, PDF, Excel). We also provide assistance during the transition period if you're moving to another system.